Privacy Policy

1. Information we collect

The information we collect depends on how you use CreationLoop.

Account information. Your name, email address, authentication information, and details needed to manage your account or invitation request.

Profile information. Your photo, professional background, expertise, interests, services, rates, availability, and other information you choose to provide.

Verification information. Information needed to check your identity, professional affiliations, and authority to control a profile. The information required depends on the verification method.

Messages and transactions. Requests, responses, attachments, service agreements, approvals, payment status, and records of work delivered through CreationLoop.

Technical information. Information such as your IP address, browser and device details, access times, and activity records needed to operate, secure, and troubleshoot the service.

We may also use publicly available professional information or information from authorized sources to prepare a private profile draft for your review. Vera searches the public web through Anthropic to prepare a private draft for your review. If you add a LinkedIn PDF, Vera reads it through Anthropic to prepare the same private draft. A draft does not mean that you have joined CreationLoop, approved the information, or agreed to receive requests. A private draft can include a photo CreationLoop adds for you. You keep it or remove it when you review the draft, and it is not published unless you approve it.

An unclaimed draft is not published as a participating member’s profile.

2. How we use your information

We use personal information to create and maintain accounts, prepare profiles for review, support verification, and apply your profile and contact preferences.

We also use information to deliver requests and responses, support services you buy or sell, process payments, maintain transaction records, and provide customer support.

We use limited technical and activity information to prevent fraud, impersonation, abuse, and unauthorized access, and to improve the service’s reliability, security, and performance.

We also process information when necessary to meet legal obligations or resolve disputes.

We limit collection and use to information reasonably necessary for these purposes.

3. What other people and agents can see

You choose the information you approve for your public profile. This may include your name, photo, professional background, expertise, interests, services, rates, and availability.

Published information can be viewed by people and AI agents. Public information may also appear in search results or be copied by third parties.

Your private contact details, account credentials, identity documents, and payment credentials are not part of your public profile.

When someone contacts you through CreationLoop, the service delivers the request without requiring you to disclose your private email address or phone number.

Messages, attachments, and service information are available to their intended participants and others you authorize. Information you include in a message or attachment is visible to its recipients.

4. Your profile and privacy controls

You can manage your published information, rates, contact preferences, and availability.

Your profile information is published only after your approval. Information from another source does not automatically replace your approved public profile.

You can request correction or removal of information, including information in an unclaimed draft. You can also request account deletion using the contact details below.

Removing information from CreationLoop does not necessarily remove copies that other people or services already hold. We handle requests affecting records under our control according to applicable law and the retention rules explained below.

5. Payments and transaction records

CreationLoop uses payment service providers to process payments and support member payouts.

Payment providers may collect payment details, billing information, identity information, and other information needed to process transactions, prevent fraud, and meet their legal obligations. Their handling of information is also governed by their privacy notices.

CreationLoop keeps the transaction information needed to operate the service. This can include the participants, agreed terms, amounts, approvals, payment status, refunds, and dispute records.

Transaction records are separate from your public profile. Participating users receive the information needed to understand and document their own transactions.

Where a transaction uses a public blockchain timestamp, the public proof may be permanent. Public proofs and the underlying private records are different things. A request to delete information from systems we control cannot erase an existing entry on a public blockchain.

6. How we share information

We do not sell your personal information, private contact details, conversations, or transaction records.

We share information in the following circumstances:

At your direction. We display information you approve for publication and share messages, service details, and transaction information with the relevant participants.

With service providers. We share information needed by providers that support hosting, authentication, payments, verification, communications, security, and customer support. Their access is limited to what is needed for their work, subject to applicable agreements and legal requirements.

For legal and safety purposes. We may disclose information when required by law or when reasonably necessary to address fraud, security incidents, threats, or legal claims.

During a business transfer. Information may be transferred as part of a merger, acquisition, financing, or sale of business assets, subject to applicable law and privacy protections.

A member charging for a reply, consultation, or service does not authorize CreationLoop to sell that member’s personal data.

7. AI agents and connected services

People and AI agents can use CreationLoop to discover published profiles, submit requests, and participate in services under the applicable permissions.

An agent does not receive access to private information merely because it is an agent. Access depends on the permissions granted to the account or person it represents.

When you use an AI-enabled feature, relevant information may be processed to perform the function you request. Processing information to provide that feature is separate from using information to train an AI model.

We do not use your private messages or personal information to train AI models without your explicit permission.

When you connect or use a third-party assistant or service, information may be exchanged to provide the features you authorize. That provider’s handling of information is governed by its own privacy policy.

Information shared with an authorized business system remains subject to the applicable access rules. A public profile does not make a company’s private notes, messages, or relationship history public.

8. Security

We use technical and organizational safeguards designed to protect personal information and restrict access to authorized users and service providers.

No online service can guarantee absolute security. Protect your account credentials and report suspected impersonation or unauthorized access using the contact details below.

9. How long we keep information

We keep personal information only as long as reasonably necessary for the purposes described in this policy.

Retention depends on the type of information, the features you use, and applicable legal requirements.

When information is no longer needed, we delete it or remove the connection to an identifiable person, subject to applicable retention requirements.

Closing your account does not always require immediate deletion of every record. We may retain limited information needed to complete transactions, resolve disputes, prevent fraud, maintain security, or comply with financial and legal obligations.

Retention exceptions do not permit us to use the retained information for unrelated purposes.

10. Your privacy rights

Depending on where you live and which laws apply, you may have rights to access your personal information, correct inaccuracies, request deletion, obtain a portable copy, or object to or restrict certain processing.

You may also have rights to withdraw consent, appeal a decision about your request, or complain to the relevant privacy authority.

To make a request, contact us using the privacy email below. Describe the request and provide enough information for us to locate the relevant account or record. Do not include passwords, full payment details, or identity documents in an ordinary email.

We may need to verify your identity or an authorized representative’s authority before acting on a request.

To appeal a decision, reply to our response and ask for a review. We respond within the time required by applicable law and explain any applicable limitations.

11. Children’s privacy

CreationLoop is intended for adults aged 18 and older.

We do not knowingly collect personal information from children under 18. Contact us if you believe a child has provided personal information through the service so we can investigate and take appropriate action.

12. Changes to this policy

We may update this policy when our services, data practices, or legal obligations change.

We post the updated policy with a revised effective date. When required, we provide additional notice or request consent before applying a material change.

13. Contact

For privacy questions, correction requests, deletion requests, or concerns, contact:

CreationLoop
Privacy email: marino@creationloop.ai